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KMID : 1011620160320030363
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Korean Journal of Food and Cookey Science
2016 Volume.32 No. 3 p.363 ~ p.369
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The Effects of Diversity Management in a Deluxe Hotel on F & B Employees’ Job Engagement and Organizational Commitment
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Jung Hyo-Sun
Yoon Hyo-Sil
Yoon Hye-Hyun
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Abstract
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Purpose: The purpose of this study was to understand the interrelationships among diversity management, employees’ job engagement, and organizational commitment in a deluxe hotel.
Methods: In a total of 344 F & B employees obtained from empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 4 hypotheses using the Amos program.
Results: The proposed model provided an adequate fit to the data, χ²=316.722 (df=112), CMIN/df=2.828, GFI=0.899, NFI=0.941, IFI=0.961, TLI=0.953, CFI=0.961, RMSEA=0.073. SEM results showed that diversity management (building cultural awareness: β=0.206; pragmatic management policy; β=0.315) had a positive and significant influence on job engagement. Also, employees’ job engagement (β=0.623) had significant positive effects on organizational commitment.
Conclusion: This study shows diversity management of hotel employees and its effectiveness as well as which diversity management is needed positive attitude.
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KEYWORD
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diversity management, job engagement, organizational commitment, deluxe hotel, F & B employee
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